Orders within Greater Cairo & Giza take in 3-5 business days. All other Egyptian governorates will receive their orders within a maximum of 5-6 business days. Note that Fridays and Saturdays, as well as regional national holidays, do not count as business days. Same-day and next-day delivery services are not supported, yet, by our end.
We aim for all orders to be prepared and shipped within a couple of hours of receiving them, so edits are restricted to ensure a smooth process from our end. However, if a change is urgently necessary, please do not hesitate to contact us and we will gladly do our best to assist you further.
Unfortunately, we don’t offer this service. Orders are to be fully accepted upon their receipt. However, we’re committed to providing exceptional post-purchase services to ensure our customers’ satisfaction with their orders. Read our exchange and refund policy for reference.
Surely, however it follows our terms & conditions. If item is on sale, there is no refund or exchange unless item is damaged. Read the rest of our conditions in “Terms & Conditions” page.
Sure, we are always here to answer your questions. You can send your question via email to info@rootieland.com and our team will make sure to get back to you promptly within the usual business hours/days.
Currently, Rootie & Roots Collection brands is an online shop only. We’re always exploring new ways to serve our customers, so stay tuned for updates!
BUT head to our locations, to see our offline displays & check the Events section.
Welcome to the enchanting world of Rootie!
A beloved brand that offers a captivating range of products designed for kids and teenagers. Rootie is more than just a brand; it’s an immersive storytelling experience centered around the extraordinary adventures of a remarkable young girl named Rootie.
OUR LOCATIONS
- Alef Bookstore – Maxim Mall
- COW Gift Shop
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