FAQs

Orders within Greater Cairo & Giza take 3-5 business days. All other Egyptian governorates will receive their orders within a maximum of 5-6 business days. Fridays, Saturdays, and national holidays do not count as business days. Same-day and next-day delivery services are not supported yet.

We aim for all orders to be prepared and shipped within a couple of hours, so edits are restricted to keep the process smooth. However, if a change is urgently necessary, please contact us and we will do our best to assist you.

Unfortunately, we don’t offer this service. Orders are to be fully accepted upon receipt. However, we’re committed to providing exceptional post-purchase services to ensure customer satisfaction. Please refer to our exchange and refund policy.

Refunds and exchanges follow our terms and conditions. If an item is on sale, there is no refund or exchange unless the item is damaged. Please read the full conditions on the Terms & Conditions page.

We are always here to answer your questions. You can send your question via email to info@rootieland.com and our team will get back to you promptly within usual business hours.

Currently, Rootie & Roots Collection brands are online shops only. We’re always exploring new ways to serve our customers, so stay tuned for updates!

You can also check our locations to see offline displays and visit the Events section.