At Rootieland.com, your satisfaction is very important to us! We want you to love every item you receive. If for any reason you’re not completely happy with your purchase, we’re here to help.
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Eligibility: You may request a return or exchange within 7 days from the date you receive your order.
Conditions: To be eligible for a return or exchange:
- Items must be unused, unworn, and in their original condition and packaging.
- Items must have all original tags and accessories (if applicable).
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Non-Returnable Items: Unfortunately, we cannot accept returns or exchanges on:
- Used, damaged, or altered items after delivery.
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Exchange Availability:
Exchanges are subject to availability. If the requested item is out of stock, we will offer you a store credit or a refund.
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How to Start a Return or Exchange?
- Please WhatsApp us at [01022735015] within 7 days of receiving your order, mentioning your order number and the reason for the return or exchange.
- Our team will guide you through the process and arrange for the product to be returned to us.
- Once we receive and inspect the item, we will process your exchange, refund, or store credit accordingly.
Note:
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
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Refunds
- Approved refunds will be processed through the original method of payment or as store credit.
- Refunds typically take 7-14 business days to appear, depending on your payment provider.
- Shipping fees are non-refundable unless the return is due to our error.
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Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of receiving your order with photos of the item and packaging. We’ll make it right for you as quickly as possible.
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Important Notes
- We reserve the right to deny a refund or exchange if the returned item does not meet our return conditions.
- Items sent back without first contacting our team will not be accepted.
- Warehouse Deals items are final sale and cannot be returned or exchanged.
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If you have any questions, feel free to reach out to our customer experience team at [WhatsApp No: 01022735015] — we’re always happy to assist you!
Thank you for shopping with us at Rootieland.com