At Rootieland.com, your satisfaction is very important to us! We want you to love every item you receive. If for any reason you’re not completely happy with your purchase, we’re here to help.
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Eligibility: You may request a return or exchange within 14 days from the date you receive your order.
Conditions: To be eligible for a return or exchange:
- Items must be unused, unworn, and in their original condition and packaging.
- Items must have all original tags and accessories (if applicable).
- Items on SALE are not eligible for refund/exchange (unless item is damaged or broken).
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Non-Returnable Items: Unfortunately, we cannot accept returns or exchanges on:
- Used, damaged, or altered items after delivery. Items must be in the original condition as received.
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Refund & Exchange are not available on these categories: “Hair & More” – “Rootie Home”
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Exchange Availability:
Exchanges are subject to availability. If the requested item is out of stock, we will offer you a voucher or a refund.
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How to Start a Return or Exchange?
- Please WhatsApp us at [01022735015] within 14 days of receiving your order, mentioning your order number and the reason for the return or exchange.
- Our team will guide you through the process and arrange for the product to be returned to us.
- Once we receive and inspect the item, we will process your exchange, refund, or store credit accordingly.
Note:
Customers are responsible for exchange shipping costs unless the item received was damaged, defective, or incorrect.
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Refunds
- Approved refunds will be processed through the original method of payment or as store credit.
- Refunds typically take 5 – 7 business days to appear, depending on your payment provider.
- Shipping fees are non-refundable unless the return is due to our error.
- Refund pick-ups include no shipping fees.
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Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of receiving your order with photos of the item and packaging. We’ll make it right for you as quickly as possible.
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Important Notes
- Opening shipments is not allowed, except for orders that include selected items from the Footwear category; to be coordinated by our CX team.
- We reserve the right to deny a refund or exchange if the returned item does not meet our return conditions.
- Items sent back without first contacting our team will not be accepted.
- Items on SALE cannot be returned or exchanged.
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If you have any questions, feel free to reach out to our customer experience team at [WhatsApp No: 01022735015] — we’re always happy to assist you!
Thank you for shopping with us at Rootieland.com